Return & Refund Policy
Return eligibility, request steps, return shipping, refunds, product issues, exchanges and order cancellations.
Eligible Return Period
Eligible products may be returned within 30 calendar days after confirmed delivery.
Email service@outnamae.com before sending merchandise.
Customer Care will review the request and provide return instructions if the product is eligible.
Unauthorized returns or merchandise sent to an address that was not provided by Customer Care may not be accepted.
Return Condition
For a preference-based return, the product should generally be unused, unaltered and in its original condition.
Where applicable, include the original product, packaging, accessories or included components, inserts and proof of purchase or the relevant order information.
Different requirements may apply if an item arrives damaged, defective, incorrect, incomplete or materially different from its product description.
How to Request a Return
Contact service@outnamae.com and provide your order number, the item you want to return, the reason for the request and relevant photographs or videos where necessary.
Do not automatically send returns to the business registration address.
That address is provided for business transparency and correspondence. Once a return request is approved, Customer Care will provide the correct return warehouse address and instructions.
Non-Returnable Items
Certain products may not qualify for preference-based returns because of health, hygiene, personalization, safety or product-integrity considerations.
Where applicable, this may include customized or personalized products, opened hygiene-sensitive products, gift cards, items identified as final sale or products clearly identified as non-returnable before purchase.
These exclusions do not limit consumer rights or remedies that cannot lawfully be excluded.
Damaged, Defective, Incorrect or Incomplete Items
Please inspect the order after delivery.
If an item is damaged, defective, incorrect, incomplete or materially different from its description, contact us as soon as reasonably possible.
Where possible, we recommend contacting Customer Care within 7 days after delivery.
Include your order number and clear photographs of the item, packaging and shipping label where relevant.
If the issue is confirmed, OutnaMae™ will provide an appropriate replacement, refund or return solution without additional return cost to the customer.
Return Shipping Costs
Preference-based returns: when an eligible return results from a change of mind, personal selection or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping.
Product or fulfillment problems: when OutnaMae™ confirms a qualifying damaged, defective, incorrect, incomplete or materially misdescribed product or fulfillment error, an appropriate return, replacement or refund solution will be provided without requiring the customer to bear the reasonable return shipping cost caused by that issue.
OutnaMae™ does not charge a separate restocking fee for approved eligible returns.
Refund Timing
Once an approved return reaches the designated return facility, we aim to inspect the merchandise within 5 business days.
If approved after inspection, OutnaMae™ will issue the refund to the original payment method within 1–3 business days.
A bank, card issuer, PayPal or another payment provider may require additional time before the credit appears.
Where permitted by applicable law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value through use, alteration or damage beyond what was reasonably necessary to inspect it.
Refunds for Damaged or Incorrect Orders
A physical return may not always be necessary when a damaged, defective, incorrect, incomplete or materially misdescribed item is confirmed.
Depending on the circumstances, Customer Care may offer a replacement, full or partial refund or another appropriate solution after reviewing the information supplied with the claim.
Exchanges
Exchange availability depends on current inventory.
In some cases, the most practical approach may be to complete an approved return and place a new order for the preferred item or variation.
Contact service@outnamae.com before sending any merchandise for exchange.
Order Changes & Cancellations
If you need to change or cancel an order, contact service@outnamae.com within 12 hours after purchase.
We will make reasonable efforts to accommodate eligible requests.
Modification or cancellation cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.
OutnaMae™ does not charge a separate cancellation fee merely for submitting an eligible cancellation request.
Refund Not Yet Visible
If we have confirmed that a refund has been issued but it has not appeared within the payment provider's normal posting period, contact your bank, card issuer, PayPal or other payment provider first.
If additional assistance is needed afterward, email service@outnamae.com with your order number.
Do not send complete payment-card numbers by email.
Consumer Rights
This policy describes our standard return procedures.
Nothing in this policy limits statutory consumer rights, remedies, warranties or protections that cannot legally be excluded or restricted.
Return Support & Business Information
Brand: OutnaMae™
Legal Company Name: Shenzhen Dingxinhui Technology Co., Ltd.
Business Address: Room 1604F, North Section, Building 1, Kingkey Yujing Times Building, Huanggekeng Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Website: outnamae.com
Email: service@outnamae.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST
OutnaMae™ is owned and operated by Shenzhen Dingxinhui Technology Co., Ltd.