Frequently Asked Questions
Practical information about ordering, shipping, tracking, payments, returns, refunds and cancellations.
How do I place an order?
Select the product and any available options, add it to your cart, and complete the checkout steps.
An order confirmation is normally sent to the email address supplied during checkout.
How long does processing take?
Most in-stock orders are prepared within 1–3 business days after payment authorization.
Payment review, address verification, public holidays, high order volume, inventory availability, preorders or unusually large orders may require additional time.
When should a U.S. order arrive?
Standard carrier transit within the United States is generally estimated at 5–12 business days after dispatch.
Processing time is separate from carrier transit time.
How are shipping charges determined?
Available shipping options and applicable charges are displayed during checkout before payment is submitted.
If a shipping promotion applies, its eligibility will be shown before checkout is completed.
Where may an order be fulfilled from?
Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination.
We do not represent that every order is dispatched from one local warehouse.
When does tracking become available?
When tracking is available, shipment information is sent to the email address supplied at checkout after dispatch.
Please allow approximately 48 hours after a shipping label is created for initial carrier activity to appear.
What if my shipment is delayed or missing?
If tracking stops updating for an extended period, the order is significantly beyond its expected delivery range, or a package marked delivered cannot be located after reasonable checks, contact service@outnamae.com with your order number.
Can I change or cancel an order?
Contact service@outnamae.com within 12 hours after purchase to request an order change or cancellation.
A change or cancellation cannot be guaranteed after processing or shipment preparation begins.
No separate cancellation fee is charged merely for submitting an eligible cancellation request.
Which payment methods may be available?
Available methods are displayed at checkout and may include major credit cards, debit cards, PayPal or other payment options enabled for your location.
Transactions are processed in United States Dollars (USD).
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
Contact Customer Care before sending merchandise so the correct return warehouse address and return instructions can be provided.
How do I request a return?
Email service@outnamae.com with your order number, the product you wish to return, your reason for returning it and relevant photos or videos where necessary.
Do not automatically send merchandise to the business registration address.
Who pays return shipping?
Customers are generally responsible for return shipping when an eligible return is based on preference, change of mind or personal selection.
If we confirm that a product is damaged, defective, incorrect, incomplete or materially misdescribed, an appropriate return, replacement or refund solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.
Approved eligible returns are not charged a separate restocking fee.
When is a refund issued?
Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.
If the return is approved after inspection, the refund is issued to the original payment method within 1–3 business days.
Your payment provider may require additional time to post the credit.
What if my order arrives damaged or incorrect?
Contact Customer Care as soon as reasonably possible. Where possible, we recommend contacting us within 7 days after delivery.
Include your order number and clear photographs of the product, packaging and shipping label where relevant.
Who operates OutnaMae™?
OutnaMae™ is owned and operated by Shenzhen Dingxinhui Technology Co., Ltd.
Customer Support: service@outnamae.com
Business Information
Brand: OutnaMae™
Legal Company Name: Shenzhen Dingxinhui Technology Co., Ltd.
Business Address: Room 1604F, North Section, Building 1, Kingkey Yujing Times Building, Huanggekeng Community, Longcheng Subdistrict, Longgang District, Shenzhen, Guangdong, China
Website: outnamae.com
Email: service@outnamae.com