Contact Us
Help with products, existing orders, shipping, tracking, returns, refunds, payments or privacy requests.
9:00 AM–6:00 PM PST
How to Reach Us
Email: service@outnamae.com
Phone: +86 13964943712
Hours: Monday–Friday, 9:00 AM–6:00 PM PST
We generally aim to respond to customer inquiries within 1–2 business days.
What to Include
To help us review an existing order efficiently, include your order number, the email address used at checkout, a clear description of the question or issue and relevant photographs or videos where appropriate.
Order Delivery
Most in-stock orders are normally processed within 1–3 business days after payment authorization.
Estimated standard U.S. carrier transit is generally 5–12 business days after dispatch.
Available shipping methods and applicable charges are shown during checkout.
When tracking is available, allow approximately 48 hours after shipping-label creation for initial carrier activity.
After-Purchase Support
Eligible products may be returned within 30 calendar days after confirmed delivery.
Contact Customer Care before sending merchandise. If the request is approved, we will provide the appropriate return warehouse address and return instructions.
Do not automatically send returns to the business registration address.
Preference-based returns are generally returned at the customer's cost.
If a product or fulfillment issue is confirmed, we will provide an appropriate solution without requiring the customer to bear the reasonable return cost caused by that issue.
No separate restocking fee is charged for approved eligible returns.
Refund and Order Changes
Approved returns are normally inspected within 5 business days after reaching the designated return facility.
If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval.
Order change or cancellation requests should be submitted within 12 hours after purchase.
Requests cannot be guaranteed after processing, fulfillment, shipment preparation or dispatch begins.
No separate cancellation fee is charged merely for submitting an eligible cancellation request.
Additional Assistance
Payment methods shown at checkout may include major credit cards, debit cards, PayPal or other supported methods available for your location.
Transactions are processed in United States Dollars (USD).
Privacy-related requests may be sent to service@outnamae.com. Identity verification may be required depending on the request and applicable law.